Terms and Conditions of Use
Last updated: 6/24/2025
Welcome to Dease! These Terms and Conditions ("Terms") govern your use of our mobile application ("App") and services ("Services") provided by Dease, a delivery platform operating in [Algeria/Biskra or other region]. By accessing or using the App, you agree to be bound by these Terms.
You must be at least 18 years old or be supervised by a parent or legal guardian to use this App. By using Dease, you confirm that you meet the legal age requirement and that you are capable of entering into a binding contract.
Dease connects users with restaurants, grocery stores, and courier services to facilitate the ordering and delivery of food, goods, or parcels.
Users must register an account using a valid phone number or email.
You are responsible for maintaining the confidentiality of your account.
Dease may suspend or terminate accounts for suspicious or fraudulent activity.
All orders must be paid through the App using supported methods (e.g., card, wallet, cash on delivery if applicable).
Once an order is placed and accepted, cancellation may not be possible.
Prices may include taxes, delivery charges, and service fees.
Estimated delivery times are provided for convenience and are not guaranteed.
Users must be present at the delivery location or provide accurate instructions.
If delivery fails due to user error (wrong address, unreachable phone, etc.), charges may still apply.
Refunds are issued on a case-by-case basis.
Complaints must be made within 24 hours of the delivery through our support system.
Users agree not to misuse the App or engage in illegal activities.
Users must not impersonate others or submit false information.
Your privacy is important to us. Please refer to our [Privacy Policy] for information about how we collect, use, and protect your data.
Dease is not liable for:
Delays or failures caused by third-party partners (e.g., restaurants )
Food quality or allergy-related issues,
Indirect or incidental damages.
We reserve the right to change or discontinue parts of the service without notice. These changes may affect availability or features of the App.
We may terminate or suspend your access to the App without prior notice if you violate these Terms.
These Terms are governed by the laws of Algeria. Any disputes will be resolved in the courts of Biskra.
For questions or support, contact us at:
📧 support@dease.app
📞 0781233335
📍 Dease, Khrachi Ibrahim Street
