Last updated: [6/24/2025]
At Dease, customer satisfaction is our top priority. We aim to resolve any issue quickly and fairly. Please read our refund policy carefully to understand your rights and responsibilities.
You may be eligible for a refund in the following situations:
The order was not delivered.
The order was delivered extremely late (more than 60 minutes past the estimated time) due to reasons within our control.
The delivered items were incorrect, missing, spoiled, or damaged.
You were charged incorrectly or experienced a payment issue.
Refunds are not issued in the following cases:
You changed your mind after placing the order.
You provided incorrect delivery information (address or phone number).
The delivery was delayed due to weather, traffic, or high order volume.
Food or goods were not to your personal taste.
You failed to be present at the delivery location or did not answer the driver’s calls.
To request a refund:
Open the Dease app and go to Order History.
Select the affected order.
Tap on "Report a Problem" and describe the issue in detail.
You must submit your request within 24 hours of the delivery.
Our support team will review your request and respond within 1–3 business days.
If approved, refunds will be issued:
To your original payment method (card, wallet, etc.), or
As in-app credit if preferred or if payment was made in cash.
If you need assistance, please contact our support team:
📧 support@dease.dz
📞 0781233335
📍 Dease, Khrachi Ibrahim Street, Biskra, Algeria
